Arlo Videi Doorbell Wired, Model AVD1001

[LWG]

Trying to install.  Everything is wired, but red light stays on and does not read the UPC code or sync to internet.  Call support and they told me unless I was subscribed to a plan, they couldn't help me.  There is no mention of having to subscribed to a plan in order to set up a new device.  Anyone else have this problem?  I am going to the hardware store to pick up a voltage meter.  I am pretty sure there is enough volts.  Any ideas?

[StephenB]

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@LWG wrote:

 Call support and they told me unless I was subscribed to a plan, they couldn't help me.  

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Something wrong with that, since there is a big catch-22 if you can't onboard the camera.

I'm tagging the mods ( @JamesC and @ShayneS ) in hopes they will escalate for you.

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@LWG wrote:

Trying to install.  Everything is wired, but red light stays on and does not read the UPC code or sync to internet. 

Are you saying that you are not hearing a chime when you put the QR code in front of the camera?

Also, make sure you are selecting the wired doorbell (AVD1001) when you on-board, and not the wireless version (AVD2001).

[LWG]

Thank you for your response to helping me.  I did choose the AVD1001 and do not hear a chime when I put the QR code in front of the camera.

[StephenB]

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@LWG wrote:

Thank you for your response to helping me.  I did choose the AVD1001 and do not hear a chime when I put the QR code in front of the camera.

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The "red" status is actually amber.  

Check this info:

• https://kb.arlo.com/000062326/What-do-the-LED-behaviors-on-my-Arlo-Essential-Video-Doorbell-Wired-me...

First I'd check the transformer voltage.  You can also try putting the power kit in bypass mode as a test (move the switch to the "X" position).