Arlo DoorBell wired issues

[Oz2009]

Hello, 

I have a full Arlo system. The Doorbell is wired and was connected to the HUB. It randomly disconnected and stopped working. I did the whole troubleshooting on my own because the support never called and closed the case, even without checking on me. 

I had to set up the doorbell without the HUB because it was impossible to pass the installation with the HUB. Now I have a big delay with all the notifications from the doorbell camera. Also, with the Arlo support system, I can't edit any actions, but it does not even show me what the action is(are). 

Hello,

I have a complete Arlo system, and my wired doorbell was initially connected to the hub. However, it randomly disconnected and stopped working. I went through the entire troubleshooting process on my own because the support team never called me back and closed the case without checking in.

Since I couldn't complete the installation with the hub, I had to set up the doorbell without it. Now, I'm experiencing significant delays in receiving notifications from the doorbell camera. Additionally, I can't edit any actions in the Arlo Secure system, and it doesn’t even show me what those actions are.

Can anyone help me with this?

Can anyone help with this? 

[StephenB]

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@Oz2009 wrote:

Now I have a big delay with all the notifications from the doorbell camera.

How big is that delay?  Are you talking hours?  Or minutes?

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@Oz2009 wrote:

Additionally, I can't edit any actions in the Arlo Secure system, and it doesn’t even show me what those actions are.

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What actions are you taking about?  

The settings are scattered -

• some are accessed by pressing the profile icon in the top right and then selecting "Home"
• some are accessed by looking at the doorbell rule in the modes (Arm Home, Arm Arway, Standby)
• some are accessed by pressing the settings wheel on the doorbell tile on the devices page.