Arlo AVD1001 wired video doorbell firmware will not update

[mrod817]

My Arlo AVD1001 wired video doorbell is stuck on firmware 1.20.1.0_3_3814168_06b57e7, and when you go into the settings to check the firmware, it says, "No updates available."  Anyway to force an update / manually update without removing the doorbell from my account?

[JamesC]

Firmware is not always available in all regions at the same time. Your device will automatically update to latest firmware version available overnight once the release is available in your region.

JamesC

[Freestyle22]

I have that same firmware on my avd1001, is there supposed to be an update to that firmware coming? My doorbell started acting up about 10 days ago so I removed it from the network and re-added it. Now it isn't seeing barely anything passing by and it's not alerting me, it was previously picking up everything. And now I also get a pixelated and slightly stuttering live view too. It worked flawlessly for the past year. 

[jguerdat]

After you removed the doorbell and added it back, did you also add rules for it in your various modes?

[Freestyle22]

Hi, thanks for the help!

I only have the one Arlo doorbell installed. I made sure the mode is armed. I never needed to use rules with only one doorbell. Smart notifications are all enabled. And I never needed any activity zones because the camera would pick up everything and alert me. I even tried putting an activity zone yesterday and got no alerts even with it enabled.

Plus none of those things are causing my live view to be pixelated and stuttery I don't think. It's all hooked up with a wifi 6 router with satellite so the speed and connection hasn't changed since a week ago. None of this makes sense other than Arlo changed something on their end. 

[jacenpm]

I am having a problem with terrible pixelation at night since this firmware update and it seems to be the latest version.  Is there a new update coming?

[Freestyle22]

I hope so! I'm having the same problem. Along with barely any alerts.

[Freestyle22]

Hi James, 

I have a question. It seems multiple people here and online are facing the same problems with sudden pixelation and the camera not sensing everything and alerting us like it previously did. All complaints with these problems are starting about 10-14 days ago. Does Arlo know this is happening? Or did they change something in the firmware or app?

I have been working with customer service but they have offered me 30% off of the 2nd gen doorbell twice now. I have 2 avd1001 and one 2001 doorbell I just bought within the last year and two of them are new unopened in the box. Are the avd1001 series being phased out? I'm using wifi 6.

As it stands the doorbell was completely fantastic until these problems started. Now they are practically unusable. If you have any info or help it would be greatly appreciated!

[jacenpm]

JamesC,

I did some testing and what would cause the my.arlo.com website to take a pixelated photo and the Android phone app to take a clear photo?

[StephenB]

---

@jacenpm wrote:

I did some testing and what would cause the my.arlo.com website to take a pixelated photo and the Android phone app to take a clear photo?

---

Can you give us more info on these photos?

I am thinking the ones on the right are coming from my.arlo.com, but want to be certain.

Are these

1. manual snapshots taken by the camera,
2. frames taken from a video
3. Screenshots of the dashboard or devices page???

[jacenpm]

Correct the ones on the right were taken with the my.arlo.com manual snapshot icon on the Devices page and then downloaded to my PC. The left were taken with the Arlo Android app on my phone using the manual snapshot icon on the Devices page and then downloaded to my PC from the Library page on my.arlo.com. Videos seem to be the same scenario between my.arlo.com and the app.

[StephenB]

---

@jacenpm wrote:

Correct the ones on the right were taken with the my.arlo.com manual snapshot icon on the Devices page and then downloaded to my PC. The left were taken with the Arlo Android app on my phone using the manual snapshot icon on the Devices page and then downloaded to my PC from the Library page on my.arlo.com. Videos seem to be the same scenario between my.arlo.com and the app.

---

Definitely worth sorting out.

Does this happen every time?

[jacenpm]

Yes pixelation seems to happen all the time with my.arlo.com, with both AVD1001 and Arlo H10 Pro3 cameras, when a snapshot is taken.

[jrecasens2]

I am haviong the same problem with my Arlo Wire-Free Doorbell (AVD2001), I removed the device and now I cannot add it back, it is not letting me update the firmware (the camera is flashing amber). I called support and talked with 3 people they could not fix the issue. They are telling me 20mbps upload speed is not enough which is wrong because it was working well for years with the same speed..

[StephenB]

---

@jrecasens2 wrote:

They are telling me 20mbps upload speed is not enough which is wrong because it was working well for years with the same speed..

---

20 mbps upload speed is certainly enough, the doorbell only needs 2 mbps

• https://kb.arlo.com/000062043/What-are-the-minimum-requirements-for-installing-and-using-my-Arlo-sys...

I'm tagging the mods - @BrookeN , @ShayneS , @JamesC - in hopes they can assist.

[JamesC]

jrecasens2,

Is the doorbell fully charged? The firmware update may not initiate if the battery level is too low.

JamesC

[jrecasens2]

Yes, fully charged.

I’m unable to connect via Wi-Fi. The app detects the device, but the doorbell blinks amber, and the app gets stuck at the "Checking for Updates" screen with the message "Give us a couple of minutes to search for any available firmware updates." It also says "Firmware Status could not be checked."

When I connect the doorbell directly via Wi-Fi, the device is found. However, when trying to connect through the hub, I get the message "No doorbells were found."