App will not discover wireless doorbell

[luckyfinch]

I am trying to setup arlo wireless video doorbell. I have 3 arlo cameras and a base station all with no issues. 

It reads the QR and makes the success tone but then just will not discover the doorbell no matter what I do. I have tried everything. 

Factory reset, guest network, connecting to home base, connecting only via wifi, wifi is 2.4gz, tried connecting it as a camera instead, app is up to date, homebase firmware is up to date, batter is fully charged. 

Tried to log a ticket but the bot gives me no reference number or confirmation email. I have spent hours on this thing and it is incredibly frustrating. 

[jguerdat]

Have you tried the reset procedure spelled out in the FAQ in the support section here? Hold the small button for >15 seconds until the ring start flashing and try connecting again .

[luckyfinch]

Yep tried that a couple of times

[jguerdat]

Which base do you have? The oldest bases (3xxx) aren't compatible. It's possible it's a faulty doorbell so swapping at the store may be the fastest solution.