Active plan but videos just stopped uploading to library

[Jamie312]

AVD1001Ar1.2 firmware 1.18.0.0_1478_6e6deea_6853d06

Android v13

Active Arlo subscription plan.

Normal activity on my current defined zone generates 20-25 activity notifications and videos daily, minimum.

Videos stopped uploading to library at some point on the morning of July 10. I'd made zero changes to the app or camera settings. According to the app, the camera was armed, and network and connectivity are fine. The doorbell just quit sending notifications and uploading to the library.

I went through all the troubleshooting steps in the support chat and it's now uploading but I also opened a chat ticket to determine why it arbitrarily stopped uploading. I submitted that ticket last night and it's now missing entirely. No response, no closure - it's just missing from my support menu.

What is the point of the subscription plan if data is lost and the support channel deletes requests?

[JamesC]

Jamie312,

What troubleshooting steps did you take that ultimately resolved the issue? It sounds like the doorbell was disarmed. Without an active rule to trigger recording on motion, no recordings will be made.

JamesC