Account says I have no subscription when I log in

[JenYo]

I've had my camera for a couple of year and it's working fine.

I have a new credit card and tried to update my subscription but when I log in it says I have NO subscription although Arlo has been debiting my credit card for a while.

So I'm trying to talk to someone or email, any contact is fine, but Arlo has NO WAY to contact anyone.

Should I ask my credit card to stop payment?

[JamesC]

I've checked the account associated with the email address you're using for community and there are no subscriptions associated with that account.

Are you logging in to the correct account (do you have more than one Arlo account)? Are you sure the charges you see are coming from Arlo?

JamesC

[JenYo]

That's my account yes. I'm charged $10.69 per month and I have access to video recordings.

Maybe we can communicate by email or phone instead of this community board

[JamesC]

JenYo,

I've opened and escalated a ticket with the care team. An agent will reach out to you with more information as soon as possible.

JamesC

[JenYo]

It's been a week and I still haven't from the "care team"

Thanks