AVD1001 will not power up but it has power and chimes work when wires are crossed

[accirco]

We had a power outtage a few days ago and now our Arlo doorbell and camera simply will not work.   It has power but nothing I have tried, including a factory reset will not get it to do anything.  We've had power outtages before and nothing changed.

[jguerdat · Accepted solution]

How long was the outage and how long has it been back up? There's a small internal battery that has to be charged to allow the doorbell to work but that should take less than an hour to do so. Have you now tested the voltage at the doorbell to ensure it's still the proper value (16-24VAC)? Some folks have mentioned turning the circuit breaker for the transformer off and back on as having fixed this issue.

[accirco]

Yes, removing the power wire for a while solved the problem.