AVD1001. New NICOR PrimeChime+. HELP!

[AlroGuthrie_4ev]

Just installed my Arlo Video Doorbell (wired) and installed a new NICOR PrimeChime+. The reviews said it worked with Arlo but didn't say I needed an electrician to do so.

The chime worked at first. Now it doesn't...just calls my cell phone, which won't work for our family. 

I DID NOT install the power diode and was told to get an electrician by the online Arlo chat rep

Seems excessive to do that. 

Anything you can suggest before I return it and go in a different direction?

Model: AVD1001 | Arlo Video Doorbell

[StephenB]

Please don't double-post.  It just creates confusion.

See my reply here: https://community.arlo.com/t5/Arlo-Video-Doorbell/Install-Arlo-wired-doorbell-to-the-chime-box/m-p/1...