AVD1001 Calling phones issue
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I have number of Arlo Pro cameras and I recently purchased an Arlo video doorbell wired and Arlo audio doorbell. I connected the audio doorbell and straight out of the box it called my phone and my wife’s phone at the same time. However, when I set up the video doorbell, it does not ring both of our phones at the same time, it will usually ring one phone or the other. I have tried everything, including factory reset, but to no avail. I have noticed a few other conversations around this and it would appear there is a bug in the video doorbell software. Any views?
Serial no. A54208KEA1675
Firmware up to date
OS Android
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I have tried logging in and logging out in a number of different ways. From what I can see, it seems to be calling the last phone that logged into the Arlo app, even though both of them are logged in when the doorbell is rung.
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Yes, in that I am logged in as the main account holder and I have granted acess to my wife and she logs in as a guest with her own email login.
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Which version of the Arlo app are Both phones using?
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Both Samsung Android phones and Arlo app version 4.12_28637 issued 9 Feb 2024
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Hi @Brianlenny
I have escalated this for you and someone from Support will be reaching out to you as soon as possible.
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