viewing 4k recordings in firefox

[Danny89705]

how are you viewing your recordings from the arlo pro 3 and 4 cameras in google or firefox?

[StephenB · Accepted solution]

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@Danny89705 wrote:

how are you viewing your recordings from the arlo pro 3 and 4 cameras in google or firefox?

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Neither Chrome nor Firefox support the HEVC codec used for 2K and 4K videos.  So all you can do with those browsers is download the video and use a different media player (VLC is one that works).

Edge will work on newer Windows 10/11 systems.  It does require a 6th generation Intel or AMD processor in the PC, and usually also requires purchasing the Microsoft HEVC extension from the Microsoft Store ($.99)

Similarly, Safari should work on newer Macs.  I'm not a Mac owner though, and don't have any direct experience here.