Arlo|Smart Home Security|Wireless HD Security Cameras
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Wire-free doorbell offline on Google Assistant

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quinnwas
Follower
Follower

Used to be able to see Arlo Video Doorbell via my Google Nest Hub screen and Google Assistant, but now Google Home insists that the doorbell camera is 'offline'.  I can see the doorbell camera live view from the Arlo app, the doorbell is at lowest res and has battery at 81%.  Only real change is that I've let the Arlo sub lapse.. is that what makes the camera appear 'offline' to Google Home?  Or other ideas? 

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JamesC
Community Manager
Community Manager

quinnwas,

 

A subscription plan should not be required to view the camera using Google Assistant. Consider removing the doorbell from Google Assistant and then add it again.

 

For more information, see here: https://kb.arlo.com/000055108/How-do-I-connect-my-Arlo-cameras-to-Google-Home

 

JamesC

 

 

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