iPhone continuously rings after doorbell is pressed causing numerous notifcations

[dlorek]

When someone presses the doorbell, my iPhone rings continuously and then shows at least 14 missed calls from the doorbell.  I contacted support.  They had me remove the app and reinstall, no luck.  Then I removed the camera from the app, factory reset the doorbell, then reinstall.  Same issue.  This does not happen on my wife's phone.  Any suggestions welcomed. 

[ShayneS]

Hi @dlorek Are you still experiencing this issue with your iPhone?

[dlorek]

@ShayneS yes I am. 

[ShayneS]

@dlorek Which model iPhone and iOS is it running?

What is the version of the Arlo app installed on your Wife's device and your phone? 

[dlorek]

@ShayneS  my iPhone is a 14 Pro, iOS version 17.4.1, Arlo Version 4.13 (7415) released March 21st, 2024

my wife's iPhone is a 14 Pro, iOS version 17.4.1, Arlo Version 4.13 (7415 released March 21st, 2024, everything is the same.

[ShayneS]

Do you still experience this issue with APP version 4.14? If you do not see the update, you should be able to remove and re-install the app to force the update. 

[dlorek]

@ShayneS I am still receiving multiple activations when the doorbell is pressed.  

[ShayneS]

Can you try updating your phone to the latest iOS version 17.5.1 and remove and reinstall the app to receive the latest Arlo app version 14.5 and test again. I will escalate to the appropriate team if this does not help with these symptoms. 

Thank you