Video recording seems trimmed

[Big-Al]

When I viewed a recording for the first couple of times, there was a few seconds that were cut off after saving and post viewing. Is there anyway to recover those few seconds?

[StephenB]

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@Big-Al wrote:
When I viewed a recording for the first couple of times, there was a few seconds that were cut off after saving and post viewing. Is there anyway to recover those few seconds?

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Are you saying that you downloaded/edited the recording?  For instance, by saving it to photos on an iOS device?

The app itself doesn't trim the recordings.

[Big-Al]

I did save it on an iOS device. But I didn’t trim/edit it

[StephenB]

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@Big-Al wrote:
I did save it on an iOS device. But I didn’t trim/edit it

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The app doesn't do any editing/trimming.  Can you access the recording in the app again (perhaps using a PC browsing to my.arlo.com), and take another look?

[Big-Al]

I can still view the video in the app but the missing footage isn’t there either. I have seen that a few times before also. But I really needed it for a certain video

[raj13]

You might be talking about the absence of pre-roll feature?

Is it wired or on battery?