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Unable to connect Essential Video Doorbell Wireless to KMB5000r4 Base Station

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Rickh25345
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Aspirant

I have trolled through these discussions to try and understand why I cannot connnect the Wireless doorbell to the base station as it appears this is in fact an option . 2 x Ultra+ cameras connect ok, but the video doorbell insists on connecting to the 2.4GHz WiFi network, no alternative connection is offered after multiple base unit resets, doorbell resets, device removal, re-onboarding. Tried some of the wilder "fixes" here too to no avail. The cameras connect every time to the base station no problem.

 

App is on iPhone 8+ ios 14.3    Arlo app version is V2.23  (apparently 3 weeks old according to the app store)

Base station, cameras and video doorbell all updated firmeware on initial start and now advising up to date. To repeat - no alternative is offered/available to connect doorbell to base unit - only offers option for wireless connection. 

 

Selecting Doorbell in app -> "Connected To" -> shows WiFi and a "Learn More" link  that directs to a WiFi howto.... 😕 The Change Network option is... you guessed it - the 2.4GHz WiFi only

Tried every suggestion in this thread here for instance: https://community.arlo.com/t5/Arlo-Video-Doorbell/Arlo-Video-Doorbell-won-t-connect-to-VMB5000-smart...

 

Very frustrating - any assist/suggestions appreciated.

 

jguerdat
Guru Guru
Guru

The wireless doorbell firmware (AVD2001) only supports WiFi at this time. No idea when the ability to connect to a base or hub will show.

Rickh25345
Aspirant
Aspirant

Ahhhh, thanks for this jguerdat. Searched again for specifically AVD2001 and found more on this (apologies, should have done that first).  This <current> incompatibility is not obvious to prospective purchasers......

 

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