Sudden drop in Doorbell batteries

[Waitz]

 I have had 2 Wi-Fi doorbell cameras installed for 7 months (working well) when both abruptly had drastic drop in battery life, all of a sudden lasting less than 24 hours after recharge. There has been no other changes in settings, activity, usage or anything else. I even bought new batteries to see if the original batteries were drained, but no improvement. 

I have looked at all the other similar threads in the forum, and no suggestions are applicable. I even reduced the sensitivity to the point that they are not recording what they should, but batteries still drain with the speed of light.

This is quite alarming - any suggestions?

[jguerdat]

You can remove, reset and reconnect the doorbells to see if that helps.

https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

Are the doorbells connected to your router or to a hub? Have you rebooted those, as appropriate? You may also want to remove any activity zones so you can get a true sense of total recordings per day, with <5 minutes total being the spec for battery life.

[ks4an]

I have the same problem. Suddenly both of my doorbells are discharging the battery very quickly. I have disconnected one and reconnected which updated the firmware to it and my hub. But last night on a full charge it was down to 9% this morning.

Arlo help please!

Keith

[Waitz]

Yes, factory reset, updates and reconnect is not making improvements. We just lost capturing video of damage done to our property because of this, so it’s upsetting and alarming. 

[BrookeN]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue.

[ks4an]

Issue fixed. Connected both Doorbells directly to my 2.4G WiFi. Took them both off the Arlo Hub. Now I worry about all my Arlo cameras. They do not connect directly to WiFi and need the Arlo hub. But so far so good.

[ks4an]

I connected my doorbells up to the WiFi instead of the Arlo hub. Problem solved. But don’t know why it didn’t affect my cameras the same way.

[Seanus]

Exactly the same problem here too. Has been fine for months. Now battery won’t last 2 days.

Have followed all the recommendations apart from switching to WiFi instead of Hub. Don’t really want to do that as I record video locally.

[BrookeN]

I do not see a doorbell on the account. Is it under a different email address or did you take it off the account?

[ks4an]

It is on the account and working fine now that I took it off of the Arlo hub and connected it directly to my WIFI.

[ELardner]

Yes, I’m having same problem after 1 year. Support said to reset.Nope then to drop device from app.Now will no longer sync to add device. Did find solution?

[BrookeN]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue.