Secure Trial Active

[mattsdcubs]

I recently installed an Arlo Essential Wire-Free Video Doorbell and apparently have a Secure Trial that ends in April 2023.  I am able to have a live view and or answer the doorbell through the app on my phone.  That's all.  Did I miss something? 

[StephenB]

@mattsdcubs

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I am able to have a live view and or answer the doorbell through the app on my phone.   That's all.  

Can you make a manual recording while live streaming?

[JamesC]

mattsdcubs,

Check your active mode, if the camera is set to Standby, it won't record. For more information, take a look here: https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

JamesC

[mattsdcubs]

Yes, thank you.  With the "Arm Home" setting on and Activity Zones created there is no motion detection.  Everything is still manual. 

[StephenB]

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@mattsdcubs wrote:

Yes, thank you.  With the "Arm Home" setting on and Activity Zones created there is no motion detection.  Everything is still manual. 

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If you look into the "Arm Home" mode (using the edit function), do you see a rule for the doorbell?

[mattsdcubs · Accepted solution]

Hello, I am able to open the edit rules through the "Arm Home" mode.  Motion detection started working yesterday afternoon and I can now appreciate the trial.  Thank you to everyone who took the time to respond!