Purchased Video Doorbell Wirefree can't activate trial period

[WilPrive]

Can not activate free trial period secure

[StephenB]

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@WilPrive wrote:

Can not activate free trial period secure

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Are you in a country where Arlo offers a subscription?  https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

[WilPrive]

Yes, i purchased it in the Netherlands, on the box the text “free trial” . So my question, how i get my free trial

[StephenB]

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@WilPrive wrote:
Yes, i purchased it in the Netherlands, on the box the text “free trial” . So my question, how i get my free trial

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It should have opted you in automatically.  Have you checked the subscription section of the app (or my.arlo.com)?

[WilPrive]

It did not opted automatically. I have not a subscription in the section of the app (or my.arlo.com).

[StephenB]

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@WilPrive wrote:

It did not opted automatically. I have not a subscription in the section of the app (or my.arlo.com).

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@JamesC :  is this something you can escalate?

@WilPrive:  You could also try exchanging with the seller. 

[JamesC]

WilPrive.

Where did you make the purchase? Is the doorbell new and was the box unopened?

JamesC

[WilPrive]

I Purchased the doorbell at BOL.com and the box was unopened. What do you need to give me the free trial period?

[WilPrive]

I just received an e-mail from ARLO what I can do with the wire free doorbell with a 3 month trial for Arlo secure, but it is not activated automatically? So how can you help me?

[JamesC]

WilPrive,

If the doorbell did not apply the trial automatically upon installation, this could indicate that the trial plan was already previously claimed before your purchase. I encourage you to reach out to your original place of purchase and request an exchange.

JamesC