Need help. Password not recognized when connecting doorbell to chime 2

[TimothyAllen]

I've had no problems wirelessly connecting my doorbell & 3 cameras to the Base Station with Arlo Secure app on IOS. But I need help with connecting/pairing Chime 2 to my Doorbell. My system is:

• Arlo Base Station VMB4540r3
• Arlo Doorbell AVD2001………………………………………………………..
• Chime 2 AVDK2001-111NAS

I followed the instructions in the Arlo Secure app and Doorbell/Chime Manual:

• Doorbell > Select, Added "Chime 2”, captured the QR code and clicked continue.
• I plugged Chime 2 into an AC outlet.  
• I pressed to join the Wi-Fi Network Arlo_5385 and entered the password & here's where it no longer responded. It did not add Chime 2 to the Doorbell so it was not available for pairing. Location Services is enabled and set to "always" for the app.  I reset Chime 2 and have started over at least 5 times on different dates. Nothing seems to work. Please advise.

[jguerdat]

My memory may be faulty but I believe the temporary WiFi connection to the chime is an open connection and doesn't have a password. However, the phone WiFi settings must allow you to connect to new, unknown WiFi.

[TimothyAllen]

Chime 2 does require a password when pairing with the doorbell and ARLO does not recognize it. I've tried using both the ARLO network ID & PW as well as my home router's ID & PW.  Chime 2 does not recognize either one.  Any other suggestions?

[jguerdat]

Guess we need some screenshots of the process you're using to see the requests and understand why you're prompted for a password. You should simply connect to the temporary open connection and then enter your home WiFi information so the chime can then connect to the WiFi.

[StephenB]

@TimothyAllen :  Are you possibly trying to join the VMB4540 network instead of the temporary one created by the chime 2?

[TimothyAllen]

I've attached pics below. After Scanning the QR code, plugging in Chime 2 & waiting until the white light fades in and out:

Pic 1: I click to join the ARLO_5385 network (I see no temporary open connection like you describe.)

Pic 2: I select our home WIFI "Allen Network

Pic 3: I type in our home WIFI password. 

Pic 4: Verify Password - I've tried clicking on each of the 2 arlo.com options (I'm not sure why it shows two accounts). Regardless of which one I choose, my phone does a face scan and then there is no further option available.

[Mango20]

I have exactly the same problem.  

[Mango20]

Did you find a solution? I have tried many times and think I will have to return the chime. 

[jguerdat]

Well, that's interesting. I have no idea where that arlo.com password comes from. I may have to remove my Chime 2 and go through the process to see what happens. I'll try to do that this weekend.

BTW the ARLO_5385 network is the temporary open network I was referring to.

[TimothyAllen]

I wish you the best.  If someone helps me to figure this out hopefully you'll see it here as well.

[StephenB]

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@TimothyAllen wrote:

Pic 2: I select our home WIFI "Allen Network

Pic 3: I type in our home WIFI password. 

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There have been issues with spaces (and punctuation) in both the network name and the password.  You might need to remove them (or try creating a guest network w/o them).

[Nola_W]

I'm having the same issue with my Chime 2. It will not connect to my wi-fi either, so it can ring. Just says cannot connect.

[Mango20]

I don’t have any punctuation or spaces on my password or the network name.

I do not know how to create a guest network in any case.it asks to connect to Arlo’s network but then asks for a password I don’t have.  

[TimothyAllen]

Still no help.  Does anyone have a Customer Service Email or Phone #?  I've tried chat but it is basically artificial "unintelligence."  

[StephenB]

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@TimothyAllen wrote:

Still no help.  

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Did you try my suggestion (removing the space from your network name, and any punctuation from your network password)?

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@TimothyAllen wrote:

Does anyone have a Customer Service Email or Phone #? 

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Arlo doesn't publish it, and googling will almost certainly lead you to a scam support site.

• https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

I'm tagging the mods ( @JamesC and @ShayneS ) as they might be able to help get you in touch with support.

[TimothyAllen]

Thanks for the suggestions, but there was no space in my network name or punctuation in my network password.

[StephenB]

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@TimothyAllen wrote:

but there was no space in my network name

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Your screen post says there is - "Allen Network"

[TimothyAllen]

OK. Thanks, I'll try it and report back.

[Mango20]

There is no space in mine.  Any suggestions?

[ShayneS]

Are you using WPA2 or WPA3? https://en.wikipedia.org/wiki/Wi-Fi_Protected_Access

[Mango20]

No I don’t think so.  I haven’t set this up not the provider.  

I have the Arlo hub, doorbell and 3 cameras already which all work fine. I just need to add the doorbell.  It asks me to connect to a temporary arlo network the doorbell creates which is not my wifi nor my Arlo hub.  None  of the passwords I do have work.  I have seen many threads on here with the same issue with IOS but no resolutions.  I have tried various iOS devices and had the same problem. I have the latest version of the app.  There is no option to not enter a password and bypass the temporary network. 

I think I will have to return the chime as there seems to be an ongoing problem judging by the threads on here. 

[TimothyAllen]

I removed the space from my network name. 

The Chime2 install still hangs up at the  same place as before. BTW - My security option is WPA2-PSK [AES].

[TimothyAllen]

I was able to resolve the issue today with the help of a friend who's an IT guy. The problem is that my iPhone was set for automatic eye scan, which kicked in every time I tried to verify the password. That did not work with Arlo - it hung up and did not complete the verification. After changing settings and entering the password verification manually it worked fine. I hope this helps!

[ShayneS]

@TimothyAllen   Thanks for the update. 

[Mango20]

I’m glad they worked for you.  I don’t have eye scan  on my i-phone though, it’s quite a basic one,  so my situation must be  something else. Glad it’s resolved for you.