Need help. Password not recognized when connecting doorbell to chime 2

[TimothyAllen]

I've had no problems wirelessly connecting my doorbell & 3 cameras to the Base Station with Arlo Secure app on IOS. But I need help with connecting/pairing Chime 2 to my Doorbell. My system is:

• Arlo Base Station VMB4540r3
• Arlo Doorbell AVD2001………………………………………………………..
• Chime 2 AVDK2001-111NAS

I followed the instructions in the Arlo Secure app and Doorbell/Chime Manual:

• Doorbell > Select, Added "Chime 2”, captured the QR code and clicked continue.
• I plugged Chime 2 into an AC outlet.  
• I pressed to join the Wi-Fi Network Arlo_5385 and entered the password & here's where it no longer responded. It did not add Chime 2 to the Doorbell so it was not available for pairing. Location Services is enabled and set to "always" for the app.  I reset Chime 2 and have started over at least 5 times on different dates. Nothing seems to work. Please advise.

[ShayneS]

@Mango20 

Are you still experiencing this issue? 

[TimothyAllen]

I had to hire an IT guy with experience in ARLO because I was not able to get help through this community or from ARLO Customer Support.  I was able to resolve the issue.  ARLO Chime 2 installation stalled at the point of password verification on iPhone 13 when the app used facial scan to verify.  I had to disable facial scan on my phone as well as on the ARLO app and then enter the password manually.  Then it worked.  It would have been helpful if this was in the install notes - or better yet if ARLO Chime PW verification would have accepted facial scan on the iPhone.  BTW - I had no problem installing the doorbell or cameras, just the chime 2 problem.

[StephenB]

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@TimothyAllen wrote:

 I had to disable facial scan on my phone as well as on the ARLO app and then enter the password manually.  Then it worked.  

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This is good to know, so thx for sharing.

[Mango20]

Yes I am. 

[Mango20]

@ShayneS  Yes I am.

[ShayneS · Accepted solution]

@Mango20 

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

[TimothyAllen]

Issue Resolved. I have already responded 3 times with the solution. Please see thread.

[StephenB]

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@TimothyAllen wrote:

Issue Resolved. I have already responded 3 times with the solution. Please see thread.

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@ShayneS's suggestion was directed to @Mango20, not you.  It's not clear that your solution would work for @Mango20 , as there are several things that can cause onboarding to fail.

[DDLL]

Took me a very long time, but was able to set up my Chime 2.  My iPhone was not connecting to the Arlo wifi of the chime 2 because I believe the newer iPhones (I have a 14) have a setting that hinders the connection.  Maybe trying to auto-connect to existing networks?  I didn’t want to forget all my networks so I dug up an old iPhone (still has home button), installed the Arlo app and was able to install the Chime 2 easily.  

Arlo needs to work this through their QA Lab better with all current phones to provide better guidance to their customers.  
Just a suggestion from a long-time Arlo user who just upgraded all my cameras yesterday so will be an even longer term user.  Great products need great support.