I can not find my doorbell with the APP

[TVee]

I have followed more than 10 times the instructions and every time I get the same result. I have the 2.4Ghz connection, On IOS I closed the WIFI Assist, etc. and nothing. 

[StephenB]

Are you hearing the chime when the QR code is read?

If not, where in the process is it failing?

[TVee]

Yes, I can hear the chime after reading the QR code. The app starts looking for the door bell and it never finds it. 

[StephenB]

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@TVee wrote:

Yes, I can hear the chime after reading the QR code. The app starts looking for the door bell and it never finds it. 

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Is your WiFi network encrypted (WPA2)?  

Do you have special characters in the network name or password?

[TVee]

I only have a space and a period in the network name. I will change them and see if this works. 

[TVee]

Ok, I made the changes on the name of the Network and the same result. It does not find the doorbell. 

[StephenB]

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@TVee wrote:

Ok, I made the changes on the name of the Network and the same result. It does not find the doorbell. 

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One poster found that when he used https://qifi.org/ to generate the QR code he was able to connect.

Seems like a long shot in your case, but it is maybe something you could try.

[TVee]

Sorry for my ignorance, I should generate a QR code instead of the one from the APP? The QR code from the app is basically encoding the user and password in the QR code incorrectly? 

[TVee]

OK, now I can see that the doorbell is connected to the network, but the App still does not find it. 

[StephenB]

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@TVee wrote:

Sorry for my ignorance, I should generate a QR code instead of the one from the APP? The QR code from the app is basically encoding the user and password in the QR code incorrectly? 

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That was the idea.  But if the doorbell is on the network, it's not relevant here.

Another path that a poster used successfully was to creat a hotspot on their phone, and on-board the doorbell to the hotspot network.  Then after onboarding, they switched it to the actual wifi.

[TVee]

Ok, I tried the hotspot, it did not work. I tried to set up with my iPad, it did not work. I am running out of options. 

Being that it is weird to the power supply (AC) not battery, should not be an issues right? 

[TVee]

Ok, I was able to solve it. Basically since i already had the doorbell connected to the AC power, I set up as if it was connected to an old chime. I went trough the set up and it worked. 

Thank you for all your help and ideas. 

[jguerdat]

Note that attaching the wires to the wireless doorbell only keeps the battery charged. It doesn't run the doorbell.