Grey Screen on doorbell ring back with latest firmware

[DerHerzog]

I just updated the Wire Free doorbell to the latest firmware. Immediately the Grey Screen with Spinning Wheel issue came back. To clarify, this occurs when someone rings the doorbell and you try to answer to see who is there

How is this still an issue a year later?! Can we please get a fix asap?!

[jguerdat]

Have you tried rebooting your base and reinserting the doorbell battery?

[DerHerzog]

That just results in a black screen...

[jguerdat]

Remove the doorbell from Settings, My Devices and reconnect it.

[JAMFACTORY]

I have exactly the same issue… literally just installed my doorbell today and it has the latest firmware etc… yet when the doorbell ‘calls’ it’s just stuck on the spinning loader with a grey square.

Massively frustrated at spending the money on something that is essentially useless as a video doorbell!

[lexvis]

Same issue here. When iPhone is connected to Wifi, everything works smoothly. When connected via cellular network (e.g. 4G or 5G) the doorbell call comes in, but answering results in a grey screen and no connection with the doorbell. It's repeatable and consistent.

[lexvis]

I discovered that my issue is very likely the anti malware software that my employer installed seems to be the issue. It creates a VPN that seems to block the traffic when using mobile data.