Essential Doorbell Wire Free United Kingdom

[RuthM]

Hi i am in the uk .

For some reason I cannot reply to the offered solution . 

My Arlo cameras , Floodlight and base station /hub work well. .......

Essential doorbell , battery , wire free installation, round button. I have spent hours trying to get this to work. Not only that , my neighbour who works in IT has also wasted several hours trying to install it for me !! So here we go again ! 

Installing doorbell.

The network is found

The door bell is found .

The doorbell shows (along with my cameras, floodlight and base station) in the app. You think hurrah its worked ! 

However at the final stage it says give a few minutes why it looks for software updates. It never finds the installation update. It still shows in the app but says its offline , network not found. Aaaaaagh !!! The Royal Mail postman got really excited as he saw the doorbell insitu , as was I.  I really thought it had worked. But no . Still does not find the update . The doorbell has been factory  reset a number of times. Any suggestions ? 

Personally I am getting to the point that despite being happy with cameras and floodlight I am going to switch to Ring . Ironical , yes ! All I want is my Arlo doorbell to RING 

[ShayneS]

Hi @RuthM 

I have escalated your case & someone from support will be reaching out to you as soon as possible.

[Astamm]

I have been dealing with the same problem which still has not been resolved. Wire free door bell will not update firmware 

[ShayneS]

@Astamm 

Which doorbell are you referencing? I see you have two onboarded.