Essential Doorbell found but not able to connect as firmware status not checked

[RuthM]

Hi  I am in the UK , I have a wirefree Arlo Essential Door bell and chime , 

I have set my router to 2.4G. and turned off 5G. I have gone through the installation process several times. The QR code works and it gives a chime . It then says doorbell found following which it then says Firmware status cannot be checked . 

Does anyone have a solution to this ? 

[jguerdat]

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@RuthM wrote:

Hi  I am in the UK , I have a wirefree Arlo Essential Door bell and chime , 

I have set my router to 2.4G. and turned off 5G. I have gone through the installation process several times. The QR code works and it gives a chime . It then says doorbell found following which it then says Firmware status cannot be checked . 

Does anyone have a solution to this ? 

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Try a reset:

https://kb.arlo.com/000062934/How-do-I-factory-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0

[jguerdat]

---

@RuthM wrote:

Hi  I am in the UK , I have a wirefree Arlo Essential Door bell and chime , 

I have set my router to 2.4G. and turned off 5G. I have gone through the installation process several times. The QR code works and it gives a chime . It then says doorbell found following which it then says Firmware status cannot be checked . 

Does anyone have a solution to this ? 

---

Try a reset:

https://kb.arlo.com/000062934/How-do-I-factory-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0