Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Doorbell grey screen and won’t load when call received

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  • ‎2025-05-09 03:59 AM
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Nancypaco
Follower
Follower
‎2025-05-09 03:59 AM

Sounds similar to 

https://community.arlo.com/t5/Arlo-Video-Doorbell-Wire-Free/Arlo-door-bell-has-a-grey-screen/td-p/19...

 

Do we have a fix please? Working on mine but not my partner’s. Someone calls and it is just a blank grey screen and won’t load. 

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BrookeN
Arlo Moderator
Arlo Moderator
‎2025-05-12 07:42 AM

Are you and the authorized user on the same user interface? Do you see feed or library, same for the authorized user what do they see?

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