Doorbell doesn't switch to away mode

[Eyebanger]

Doorbell is stuck in home mode when using geofencing. I have three other devices that do not have this issue. It started just today with the one device. I have deleted and reinstalled the app, changed modes, changed the schedule, restarted the doorbell, restarted my phone, and tried using cellular instead of wifi.

Support was useless. They thought because I could access the video on the web page the geofencing issue was resolved. They also thought the device was offline even though I was telling them I was watching it live. They clearly could not comprehend the issue and that was the most horrible and annoying experience I have ever had with a support team. I have a screen recording of the issue, but I can't upload it here or to support because the file is either too large or the file extension is not supported. 

[Eyebanger]

Case number 43494100. There is also case number 43494150 that the 2nd person I spoke to opened for no reason. I even gave them the 43494100. 

[Eyebanger · Accepted solution]

Resetting the device entirely fixed the issue.