Chime 2 is still difficult to impossible to install

[nosnetrom]

I purchased two separate Chime 2 units to go with my Arlo wireless video doorbell, and was unable to install either one. I followed the directions meticulously (and I'm a software engineer, so I WAS able to follow instructions), but got the same results both times--"Unable to connect to Wi-fi network". I am using version 3.6.2 of the Arlo Security app on iOS 15.6. (my wife and I have the same phones, so I'm unable to test on another version of the OS or on Android.) While my doorbell works fine, I'm very disappointed that the Chime 2 seems to be a less than mature product; we could really use an audio cue to go with the video doorbell, but it doesn't seem like Arlo is going to be able to produce one any time soon.

[Dannybear]

You could try updating to the latest app version 3.6.8 to see if it works any better.

[nosnetrom]

That is the version of Arlo Security that I have.

[Dannybear]

My apologies, the forum has the ability to alter it’s posted content from time to time thus causing confusion.

[JamesC]

nosnetrom,

Some users have found special characters in the SSID/Password resulted in the Chime failing to connect. Does your SSID/Password contain any special characters?

JamesC

[nosnetrom]

Yes; in the interests of security, I do use a special character in my network’s password. Do you know if there are special characters that are especially problematic?

[JamesC]

nosnetrom,

Take a look at the conversation here: https://community.arlo.com/t5/Arlo-Video-Doorbell/Can-t-connect-chime-2/m-p/1846899

JamesC