Cannot connect chime2 to wifi router

[george_c]

I am adding another chime2 to the doorbell but it will not connect to the WiFi router.

[jguerdat]

Did you try resetting the chime?

https://kb.arlo.com/000061879/How-do-I-reset-my-Arlo-Chime-or-Arlo-Chime-2

[george_c]

I will give that a shot.

[george_c]

That did not help.

After I scan the QR code, plug in the chime, then tap on "YES, CONTINUE" the screen shows an attempting to connect, but after a couple minutes an error message comes up:

"Unable to join Arlo_2ZVV Please make sure the chime you scanned is plugged in.  (CANCEL / TRY AGAIN)"

I have tried this now dozens of times.

Interestingly, if I look at my WiFi connection screen, I have an available network with the name "Arlo_2ZVV" and a comment "Authentication error occurred." If I tap on it, a screen comes up requesting a password, but I do not know what that could be.

[jguerdat]

It's been a while since I set up a chime but I believe you have to connect to the chime's WiFi (the Arlo_2ZVV) for setup. You may need to do this manually as you step through the setup process.

[george_c]

But I do not have the password to sign into the device.

[JamesC]

george_c,

The Chime 2 will broadcast a connection to your mobile device during setup, this is used to hand off information from the Chime to your mobile device and network. There is no password for this, it should complete automatically. Do you have any other mobile devices you could try using during setup to see if you experience the same behavior?

Additional troubleshooting steps can be found here:

What do I do when Arlo fails to discover my Arlo Chime 2?

JamesC

[george_c]

That is what I have been trying to do, even with the router, smartphone and Chime2 in the same room.  I also tried signing on directly; that's where the password is needed.

I already had joined another Chime2 previously (see my first post) so I think the problem is with the ringer and not my smartphone.

[george_c · Accepted solution]

I reset the Chime2 again and finally made the connection.