Can't add my wire free doorbell to my smart hub

[jarc100]

I bought a Wire Free Doorbell (AVD2001B), currently in my home I have setup an SmartHub (VMB4000) and 3 Arlo Pro 2 cameras (they're working fine), and I've been trying to add my Doorbell to SmartHub but I can't pass through Finding Doorbell Step, during the setup the SmartHub was found and updated and this is not the first time I'm trying to do this, the first time I went with the WiFi connection option as I wasn't able to find the doorbell too (as it is happening now again). I've read multiple time the KB articles, I don't know what I'm doing wrong, is it my SmartHub (but I've seen it is compatible ) is it my router TP Link Model TL-WR840N... 

[JamesC · Accepted solution]

jarc100,

Try factory resetting the doorbell and then go through the onboarding process again: https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

Do you still experience the same behavior?

JamesC

[jarc100]

Yes! that worked.