Arlo wire-free Doorbell doesn’t connect when I answer it

[Sleepyhead1978]

Hi,

So, as the title suggests, when I answer the door using my phone it doesn’t connect. The screen is grey and just hangs. There is no audio connection either. This is the case regardless of whether I am on mobile data away from the house, or in the garden on Wi-Fi.

Everything is up-to-date, in terms of the firmware and software. I have an iPhone 12 mini. The same thing happens for my wife she has an iPhone SE. 

Any ideas?

Phil

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.