Arlo video latency is not normal

[RobDec]

I have 3 arlo 3 cameras. I recently bought the doorbell. I had it installed by professional electricians. While installing I noticed the latency. I looked into and moved my base station downstairs and it improved from 8s to 4s. Then I realized it happens on the cameras too. Then I started reading the forums and apparently this is solved by Arlo saying this is normal. It has to go to the cloud first. THIS IS NOT NORMAL. I can talk on Messenger, FaceTime etc to people in other states through the cloud and have no latency. I can talk to people at work all day on Teams and have no latency. I can watch movies on multiple devices and no latency. But I have "security" cameras and a dumbbell that can't even close the circuit to ring my bell.
What this is is false advertising. This is not a security camera. It's not a doorbell because by the time it notifies you someone is at the door they left. So stop the BS with the "this is normal". Fix it or stop ripping people off by selling a product that does not work as adversative. At least put on the advertising

"SIGNIFICANT LATANCY IS NORMAL WITH OUR PRODUCTS. DO NOT USE FOR SECURITY. DOORBELL AND CAMERAS NOT ABLE TO BE USED FOR COMMUNICATION AT ANY TIME."

[JamesC]

A slight delay (3-4 seconds) is normal behavior. When initiating a live stream, the camera must connect to the Arlo cloud, the delay seen is due to the time it takes to maintain that connection.

JamesC

[GarryRobson]

Connect your doorbell directly to your home wifi, NOT your Smarthub. 

My Arlo set up comprises three cameras and a doorbell.  All was fine except that the doorbell to AGES to connect when someone called and the latency was around 3-8 seconds, ie; **bleep**.  

Just for the hell of it, thinking it’d make no difference, I disengaged the doorbell from the Smarthub and selected wifi instead.  Et voila!  Excellent.  Connects fast and no noticeable latency.  

Only downside… no recording to local drive but that’s already taken care of by the cameras. 

[StephenB]

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@GarryRobson wrote:

Only downside… no recording to local drive but that’s already taken care of by the cameras. 

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The cameras store only in the Arlo Cloud, which requires a subscription (and a working internet connection at the time the recording is triggered).  

While switching to your home WiFi obviously helped in your case, I don't believe it will always help.  And of course, some Arlo cameras cannot be connected to home WiFi.

[Cnemelka]

I don’t have a smart hub. Mine is connected directly to my Wi-Fi. It is the worst performing video camera in my neighborhood, I’ve asked around.

it’s useless and I’ll be replacing it