Arlo doorbell no sound

[HHHDK]

We have an Arlo camera setup and I have successfully added my wife’s phone, which works fine. 

We have now added a Arlo wireless Doorbell + chime 2 to our Arlo system (everything works perfect with my phone) and I have also added the doorbell to the permission to my wife’s iPhone. When the doorbell rings she can open the call, see the person at the door and hear what is said, but nothing she says in the phone is heard from the speaker in the doorbell. What am I doing wrong? I can talk to the person at the door via my phone but she can’t. Hope you can help me! #doorbell 

[jguerdat · Accepted solution]

Check the phone settings for the app to ensure all permissions are granted.