Arlo chime 2

[MPelles]

When I scan the QR Code on the back of my Brand New Arlo Chime 2 (bought 11-2023), it reads it but produces an address that leads to advertising for Arlo products

The name = arlo://s?12e72344a64845a8b1d1dfb42d863c16&ACG127KR001C5&AC2001

The URL = https://www.google.com/search?client=firefox-b-d&q=arlo%3A%2F%2Fs%3F12e72344a64845a8b1d1dfb42d863c16....

I am completely stuck, because there are no other info how to connect your Chime 2 to the Arlo Doorbell anywhere but under this QR Code. The actual scanning is not the issue!?!?

Have my Chime 2 the wrong QR Code attached to it?

Kind regards

Magnus Pelles

[StephenB]

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@MPelles wrote:

Have my Chime 2 the wrong QR Code attached to it?

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Are you going into "add device" in the app, and then scanning the QR code when the workflow prompts you?

[MPelles]

Yes, I follow the instrux provided online and I get to the point where you are supposed to scan the QR code on the back of the Chime 2.

Like I said, it scans but the address that comes up leads to ARLO product advertising.

I do not know what I am supposed to receive but it cannot be this.

[jguerdat]

Have you read this FAQ?

https://kb.arlo.com/000062736/How-do-I-install-my-Arlo-Chime-or-Chime-2

[MPelles]

Thanks jguerdat,

for taking time to try to solve and answer my queriers.

I have solved the problem. Following the instructions in the manual;  when I got to the "Scan the QR code on the back of the Chime 2" I scanned it with a scanner on my phone. What I did not realize was that the ARLO manual, at this point, is actually a scanner. This fact is nowhere described therefore using a normal QR-scanner leads you to a Google website whereas scanning with the manual's screen leads immediately to the correct action.

Having done so my Chime 2 was functioning within seconds.

Mentioning in the manual with what to scan the QR-code would have saved me three days stress.

The only reason I found out was I saw a video - one of the existing thousands of  up-to-date or not-up-to-date videos existing on the net - on  installing the Chime 2. The actual moment when the person scanned was over in a tenths of a second without any mention of scanning within the manual.

Anyway thanks!