Arlo Doorbell is on the trial subscription but is not activateded. how do I activate it?

[Floridajw]

I installed 3 cameras and a wired doorbell at the same time and set them up. The three cameras are on the 3 month free subscription, but somehow the doorbell is not even though the package says I get a free 3 month free subscription. How do I get the doorbell included?

[jguerdat]

It should happen automatically. Was the doorbell ever installed on someone else's account?

[Floridajw]

No. The doorbell was new and the packaging was intact. So my account was new.

[jguerdat]

Swapping at the store would be the fastest solution. Otherwise, assuming you have a subscription (trial or paid) you can use Settings, Support to see what that provides.

[Floridajw]

No the problem has not been rectified. I have been working with the Arlo Support and have been passed through several of their team. The doorbell has been reactivated many times and reinstalled several as well. I am waiting now to hear from an Arlo "engineer".