Arlo Essential Video Doorbell Wire-Free

[Mikew11]

I have tried everything, but I cannot get the app to pick up scan of QR code behind battery to set-up. I have used my iphone and ipad, as well as taken pictures of each. Has anyone been able to use IOS and set up one of these products?

[JamesC]

Mikew11,

Take a look at the troubleshooting steps here for QR code issues: The Arlo app won’t read the printed QR code on my Arlo device

If you're still experiencing the same behavior, try factory resetting your camera and then attempt to onboard again after the reset: How do I reset my Arlo Essential Video Doorbell?

JamesC

[tdlaugh]

The QR code behind the battery is so small, and tucked up into a corner so it's hard not to have shadows, that it is not possible to scan.  And the ARLO QR reader does not allow zoom in/out to help enlarge the image.  Very poor product design and not sure how this made it through QC and initial testing.  I've tried every suggestion in the ARLO support and a few more including using a magnifying glass to enlarge and printing out a hard copy photograph and nothing has worked.  What do you recommend I do with this device if it can't be connected?