ACW125KK005B2 - it has been offline for a month now, subscription has been wasted .

[789]

Have tried whatever was given, trouble shoot, fully charge , reset and paring, checking the internet speed etc, whatever was given has checked, I cannot get in touch with any support person from Arlo, the site doesn’t have any mail ID, the number given is wrong , don’t know what to do ?

[StephenB]

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@789 wrote:

Have tried whatever was given, trouble shoot, fully charge , reset and paring, checking the internet speed etc, whatever was given has checked, I cannot get in touch with any support person from Arlo, the site doesn’t have any mail ID, the number given is wrong , don’t know what to do ?

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Do you still have the subscription in place?

[789]

Yes, it’s in place till 5th of March 

[StephenB]

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@789 wrote:

Yes, it’s in place till 5th of March 

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Then you can contact support using the app.

If you see "Library" in your app menu, then use this guide:

• https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

If instead you see "Feed" and "Dashboard", then use this guide:

• https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

I suggest using phone support if you can.

If the doorbell is no longer in the account, then post back - the mods here can create a support ticket on your behalf.

[ShayneS]

Hi @789 

Are you still experiencing this after these suggestions?