The Arlo wire free door, worked fine and all of a sudden stopped showing Arlo offline

[789]

I have tried to reset , fully charged, done all the steps and tried everything given .

can anyone help ?

[jguerdat]

All details are needed - what have you tried and what do you see? Is there a subscription for the doorbell?

[789]

I have done the battery full charge 

then reset 

tried to connect to network however it’s not connecting 

[789]

As mentioned earlier subscriptions is in place till 5th March  

[jguerdat]

There's no mention of any subscription in this thread.

We still need to know exactly what steps you are using and exactly where it fails. Is this a new install or a reinstall?

[789]

While trying to connect I am getting a red light 

[StephenB]

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@789 wrote:

As mentioned earlier subscriptions is in place till 5th March  

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Please stick with one discussion thread.

@jguerdat - the other one is here:

• https://community.arlo.com/t5/Arlo-Video-Doorbell-Wire-Free/ACW125KK005B2-it-has-been-offline-for-a-...

Since you have a subscription, then you can use the support center in the app to reach Arlo phone support.

• https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

It is hard to know exactly what steps you performed since you really aren't providing the details.  Normally you'd

1. remove the doorbell from the account
2. make sure it is fully charged
3. do the hardware reset (using the pairing pin or a paper clip, and holding down the pairing button until the doorbell flashed amber - about 15 seconds)
4. add it back to the account, and set it up again.