aria_directpost_error_6003

[Jwilson3118]

Trying to purchase a subscription so my doorbell will record again. But every time I try to agree to charge I get this code “aria_directpost_error_6003” or it says payment method absent. What am I doing wrong 

[BrookeN]

@JRIV9  and @Mrcosta1987  can you please try again and let me know if you are able to purchase the subscription successfully. 

[DemiO]

This was incredibly frustrating. First, they removed the video record to local so you have to purchase a subscription. Then, when you try to do that, the subscription purchase wouldn't process the payment, throwing this weird, cryptic error: "aria_directpost_error_6003". At one point, I got an actual message that said something about the payment wasn't defined in the autopay or something. Like, what? I FINALLY got through selecting the PayPal option, which I did NOT want to do because reasons. But that worked. So, it seems like they won't let you pay with a credit card when purchasing a new subscription. 

Feedback for the support on here: Great response time, but you're so cryptic and just posting "Try again" isn't helpful to anyone else. Please make sure to post the solution so others won't have to get so frustrated and are tempted to switch away from you.

[BrookeN]

@DemiO we do accept credit cards, you do not have to pay only through Paypal. The error message that we are seeing we are aware of and it is currently being investigated. However, I do not have steps to have users try to resolve it on their own. We have to do it on our backend side. I do apologize for the frustration this has caused, it is not at all how we want our customers to feel. We are working to have a resolution with this error message as soon as possible. 

[ZoomDIA]

Hello Everyone, having the same issue. Currently unable to renew my subscription that expired.

[Jashley11]

Having the same issue. I cancelled both of my trial subscriptions to try and get this to work. 

[Jgtsmith]

Received a notice that my payment method needed to be updated when in reality it is just fine. I am not updating my payment method. I tried to re-enter it. My payment method is just fine but it will not accept my "update" @BrookeN 

[Flintstryker316]

Same message 

aria_directpost_error_6003

[BrookeN]

@ZoomDIA , @Jashley11 and @Flintstryker316 I am looking into this, I will update you soon.

@Jgtsmith your error is different from this post. I will need to reach out to support to assist with your error. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off

[BrookeN]

@ZoomDIA , @Jashley11  and @Flintstryker316 can you all please try again and let me know if you see the same error.

[Jashley11]

Still having the same issue. 

[BrookeN]

@Jashley11 is it the same error as before?

[ZoomDIA]

@BrookeN Still have the same issue

Error aria_directpost_error_6003 when trying to update payment informations

[Jashley11]

Yes. Still the same error.