aria_directpost_error_6003

[Jwilson3118]

Trying to purchase a subscription so my doorbell will record again. But every time I try to agree to charge I get this code “aria_directpost_error_6003” or it says payment method absent. What am I doing wrong 

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[Miklos519]

plz help me too! 

[Mike1dwn]

Trying to update my payment type and I keep getting a directpost error. HELP
#directposterror. 

[NachoPickle]

Same here

 Fairly certain my phone was hacked, but I’m using my friends and still can’t pay

 changed password too 

did anyone find a solution?

[BrookeN]

Can you please provide a screenshot of the error you are seeing?

[BrookeN]

@Jwilson3118 I see that you successfully was able to purchase the subscription. 

@Miklos519 Can you please try a different card. 
 

@NachoPickle Can you please try again. 

[Wheezy77]

Same issue 

[WarumMe]

Getting that error as well. 

[BrookeN]

@Wheezy77 I see that payment was collected. If you are still seeing this behavior please let me know. 

@WarumMe I reached out to the development team.I will reach out to you as soon as possible. 

[WarumMe]

Any updates ?  You make it very hard to give you money

[pmac175]

I am trying to purchase a subscription because I no longer have recorded videos on the feed. Arlo will not let me purchase a subscription, an error message consistently appears.  

[BrookeN]

What error message are you seeing when trying to buy the subscription?

[pmac175]

I found a solution. I am selling my Arlo system to my neighbor and going with a company that doesn't have so many bugs and horrific customer service.  

[pmac175]

aria_directpost_error_6003. The same one everyone is complaining about.

[BrookeN]

I just sent that information to support. I will be reaching out soon. 

[BrookeN]

@WarumMe can you now please try again?

[pmac175]

It did not work again, same error message. This is extremely aggravating. Arlo has a product that requires a subscription to view recorded videos on the feed but you can not purchase a subscription. I am seriously thinking about selling my cameras and using a different company. Support appears to have no solution for this. 

[BrookeN]

@pmac175 we are still looking into your account. I will let you know as soon as possible when to try again. I do apologize for the delay. 

[sdturner]

I get the same error message as everyone else when I try to update my card information.  Has there been any resolution yet?

 

[BrookeN]

@pmac175 and @sdturner can you please try again.

[sdturner]

It was accepted, thank you so much 🙂

[BrookeN]

Perfect, thank you for the update. I hope you have a good rest of your day. 

[pmac175]

It worked and I purchased a subscription. Sorry for any negative comments I made out of frustration, not acceptable. Thank you!

[BrookeN]

@pmac175 no need for apologies. I am glad it is working now, I hope you have a great rest of your week.