V2 live streaming not working

[Retired_Member]

Recently 'upgraded' from a v1 which had been working perfectly for months in same location/network.

Set up no problems, firmware updated etc, but live streaming has never worked properly. Connects sometimes then a couple of minutes later doesn't. When it does work it takes ages to connect. V1 works perfectly on same network.

100/40 Nbn 3m from access point.

Alerts and viewing feed work fine

[jguerdat]

If you bring the doorbell closer to your hub or router, depending on how it's connected, does it work properly?

[Retired_Member]

Read my post, 3m from access point...

V1 in same location works perfectly, and has done for 12 months

100/49 nbn

[jguerdat]

It's a troubleshooting step which is simple enough to try. Just because one device worked doesn't guarantee another will, especially if it's faulty.