Arlo|Smart Home Security|Wireless HD Security Cameras

How to add new Arlo doorbells reporting as "Secure Trial Active" to Secure Plus plan?

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cyberjunkyfreak
Apprentice
Apprentice

I added 2 new Arlo second generation video doorbells and when I check devices under my account it shows these two devices as "Secure Trial Active" with an expiration date of one month from install date. How do I get these devices under my Secure Plus plan? On iOS device it says "Please go to Arlo on the web to manage your plans and cameras." however when I login on the web I don't see anywhere that I can cancel the trial and add them to my Secure Plus plan, what am I missing? Will they just automagically appear under my plan when the trial ends? It's not clear to me, any help is greatly appreciated, thanks.

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JamesC
Community Manager
Community Manager

cyberjunkyfreak,

 

If you're already subscribed to an Arlo Secure Plus plan, once the trial expires, they will automatically roll into the active Arlo Secure Plus plan.

 

JamesC

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JamesC
Community Manager
Community Manager

cyberjunkyfreak,

 

If you're already subscribed to an Arlo Secure Plus plan, once the trial expires, they will automatically roll into the active Arlo Secure Plus plan.

 

JamesC

cyberjunkyfreak
Apprentice
Apprentice

Thank you, appreciate the confirmation. These video doorbells are fantastic!