Arlo|Smart Home Security|Wireless HD Security Cameras

2nd Gen Doorbell not connected to plan

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aratcliff11
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Follower

I am on my second arlo doorbell. I pay for secure single camera plan and all of the sudden nothing shows up in my feed. No videos are recording and being saved for the 30 days. I have logged in online and confirmed that I pay for the plan, however it is not showing up on the app. When I go to support in the app and try to open request for support for doorbell product and also arlo smart subscription I get an error. There is also no phone number to call which is ridiculous. If this cannot be solved quickly I want a refund asap. Have been an arlo customer for 8 years and the products and service have continued to go down hill.

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JamesC
Community Manager
Community Manager

aratcliff11,

 

I've escalated the details of your concern to the care team. An agent will reach out to you with an update as soon as possible.

 

JamesC