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2nd Gen Doorbell not connected to plan
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I am on my second arlo doorbell. I pay for secure single camera plan and all of the sudden nothing shows up in my feed. No videos are recording and being saved for the 30 days. I have logged in online and confirmed that I pay for the plan, however it is not showing up on the app. When I go to support in the app and try to open request for support for doorbell product and also arlo smart subscription I get an error. There is also no phone number to call which is ridiculous. If this cannot be solved quickly I want a refund asap. Have been an arlo customer for 8 years and the products and service have continued to go down hill.
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aratcliff11,
I've escalated the details of your concern to the care team. An agent will reach out to you with an update as soon as possible.
JamesC
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2nd Gen
2 -
Arlo 2nd Gen
1 -
Arlo Mobile App
6 -
Arlo Secure
1 -
Arlo Smart
2 -
Arlo Video Doorbell
6 -
audio
1 -
AVD3001
2 -
AVD4001
2 -
AVD4001-100AUS
1 -
Batteries
1 -
communication
1 -
deta
1 -
Doorbell
2 -
drained battery
1 -
Features
3 -
Feedback
1 -
homekit
2 -
Installation
8 -
intermittent
1 -
Mechanical chime
1 -
Motion Detection
2 -
no app model
1 -
noise
1 -
Phonecall
1 -
reset
1 -
Secure Plus plan
1 -
Secure Trial Active
1 -
speaker
1 -
Talk
1 -
token
1 -
Troubleshooting
14 -
Video
1 -
wired
2 -
Wmb4540
1
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