Doorbell 2nd does not install in Brazil

[MatheusFernande]

I bought it in the United States and I'm in Brazil but I can't install it, the 2nd Gen model doesn't appear in the app.

[StephenB]

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@MatheusFernande wrote:

I bought it in the United States and I'm in Brazil but I can't install it, the 2nd Gen model doesn't appear in the app.

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It only shows up in the app if it is available in your country.

If you have a US payment method, you could create a US account by using a VPN that terminates in the US.  

After that, you would disconnect the VPN, and add the camera to your account.  Don't enter the address for your location - it likely won't take one in Brazil, and a fake US address will lock you into the timezone of that address.  If the location has no address, you'll be able to set the timezone however you want.

[Leonardo2024]

How did you fix this problem?

[StephenB]

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@Leonardo2024 wrote:

How did you fix this problem?

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Read post #2 above.