Adding Gen2 2K Video Doorbell Gen 2 Essential Outdoor Camera VMC3050-100A to existing Arlo system

[Jimb4425]

Just bought a new 2K Video Doorbell and an Essentials 2Gen 2K camera and linked it to my smart hub. The previous Pro 3 camera bundle included the Smart Hub. Everything was working until the 15/07/2024 when an software update was completed on the hub and now the two new products remain offline condition. I have tried removing the app from my phone and and reinstalling it.  Turning the hub on and off didn't work.  Resetting and re-pairing the devices with the hub didn't work.  Purchased the original camera in December in December 2019.  The cameras still work perfectly with the hub.  I know they may have reached the end of life Arlo support.  Any ideas on how to fix this problem?  

[StephenB · Accepted solution]

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@Jimb4425 wrote:

Just bought a new 2K Video Doorbell and an Essentials 2Gen 2K camera and linked it to my smart hub.

You shouldn't have been able to do that.  The Gen 2 essentials don't support smarthubs (yet)   The workflow when you add one to your account doesn't offer you the option of connecting the camera to a base.

• https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility

Arlo has said they will add smarthub compatibility, but they haven't said when.

I suggest removing the Gen 2 cameras from the account, doing a hardware reset, and then adding them back to your home wifi.

[Jimb4425]

Tried adding both new devices and got an error code of 4610. What does that mean?

[StephenB]

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@Jimb4425 wrote:

Tried adding both new devices and got an error code of 4610. 

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Connecting to home wifi?

[Ale333]

The 2nd Gen doorbell does not appear in my app????

no sale el doorbell de 2da Gen por ende no puedo usar el video portero 

[StephenB]

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@Ale333 wrote:

The 2nd Gen doorbell does not appear in my app????

no sale el doorbell de 2da Gen por ende no puedo usar el video portero 

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FYI, you should have started your own discussion.

Are you saying that "add device" doesn't give you the option of installing a Gen 2 doorbell?

OR  is that option not working???