2nd gen doorbell - cannot enable audio detection

[garrybaer]

My 2nd Gen doorbell has speaker/mic turned on.  I can hear/send audio in the live DEVICE feed so I know that is working.  When I go to ROUTINES to setup a rule, I can set a rule for video, but no audio option is shown.   What am I missing?   

[StephenB]

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@garrybaer wrote:

My 2nd Gen doorbell has speaker/mic turned on.  I can hear/send audio in the live DEVICE feed so I know that is working.  When I go to ROUTINES to setup a rule, I can set a rule for video, but no audio option is shown.   What am I missing?   

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Are you setting up a rule in one of the three modes?  Or are you doing this in a schedule or geofencing automation?

If you go into the smart detections section of the app, is "all audio" detection turned on?

[garrybaer]

Im using Arlo Secure: Im attempting to set up a rule in Arm Away under Routines.   When I go into "smart notifications" there is no "Audio Detection" displayed.  I do have Microphone & Speaker turned ON under DEVICE -> Audio settings   (I have 2 other Arlo camera's and the Audio Detection Rule is displayed and works ok there).    

[jguerdat]

While I don't have a Gen. 2 doorbell installed, my AVD2001 (Gen. 1) wireless doorbell doesn't have any setting for audio detection. I suspect the Gen. 2 one would be the same.

[garrybaer]

jguerdat,

thanks for the reply.  It seems rather odd the doorbell does NOT have "audio detection".

garry

[garrybaer]

My neighbors have Ring and Blink and after 1month of comparing Arlo, I am disappointed with Arlo.   The User Interface is not simple & as easy as what my neighbors have.    Even after getting the settings dialed in, the battery life on the Pro5S2k is disappointingly short, and now I find the doorbell doesn't have same Audio detect feature as camera.     I appreciate the support community helping me with answers, I tried for several days to get an answer from Arlo support with no luck.

thanks again!