Wide angle not working? Stays at 155? See attached file.

[Dsv5]

I can’t change the angle despite I try to change the settings? It stays at 155?

See attached and notice no change in picture despite different settings. It happens on both cameras.

Help.

[TomMac]

Have you attempted to change it via the web access ?

and/or reset the camera .

[Dsv5]

Hi. Thanks for your suggestion. I try to change via the Arlo app (iPhone). Not sure what you mean about ‘Web- access’?
I have tried to ‘remove’ the camera but not reset. I will try that later.
The funny thing is that it worked some month ago?

[dcfox1]

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@Dsv5 wrote:
Hi. Thanks for your suggestion. I try to change via the Arlo app (iPhone). Not sure what you mean about ‘Web- access’?

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The web access is the web page my.arlo.com  It is pretty much the same as the app. 

[Dsv5]

Hi,
Unfortunately it didnt help. Stil no change in video angle despite reset and back to factory settings.

I guess I have to accep the current settings. I am however still confused why it worked when I got the Hub and cameras. I suspect an firmware update.
Interested to hear if anybody else have the same issue as I.

Thanks
Best, Allan

[JessicaP]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[Always_watching]

Yup one of my ultra cameras is the same, I can only successfully select 2 of the 3 lense options, used to work fine and now it doesn’t, only a few months old too.

[JessicaP · Accepted solution]

We appreciate everyone's patience about this. This issue should now be fixed on Arlo iOS app's latest version, which is version 3.1. To read more about the latest version, see here: Arlo Mobile App 3.1

Note: This release will be available to a small number of users over the next few days. We expect all users to have the update available for download by 03/25/2021.