Viewing live stream on PC times out after a few mins on Edge/Chrome/Firefox.

[Steffnz3]

I am unable to view live stream on my windows PC. It times out after a few minutes. I've tried latest Edge, Chrome, and Firefoxe and all the do the same. I've had these for about three months or so and still trying to figure this out. Any help is much appreciated.

[JessicaP]

Hi Steffnz3,

Do you get any error message when it times out? Is this happening on the Arlo app on your mobile device as well? Also try on incognito mode to see if that helps as well.

[Steffnz3]

No message except that it timed out and it only occurs on the oc. Mobile app is fine.  I will try incognito mode I little later this morning.


Stan

[Steffnz3]

Well I have tried incognito/in-private on Edge, Chrome and Firefox and will not allow live stream, continues to time out.  It will however, view fine from camera positioning as well as library.  Just not live stream on PC.  Again, mobile app is fine.

[JessicaP]

I would suggest to contact the Support Team to further investigate this issue you're experiencing. You will find several options for contacting support in the provided link.

[Steffnz3]

Thank you, I appreciate it however I've been down that route and neither the email or the calling (off shore) were helpful; at all.  Argh........

[JessicaP]

Let me reach out to you via private message to gather more information from you.

[Steffnz3]

sounds good...waiting for your message