Ultra camera not connecting to Hub. Changed Ethernet cable and turned off mobie data, etc.

[SamF45]

I bought my Arlo ULTRA 4K camera yesterday, Some how it wont connected, I did all troubleshooting,Changing Ethernet cable, turned off my Mobile device data, reset HUB, Then online chat support team said My internet slow, I rang my Internet provider to increase my download and upload to 54.4mbps Download 19.2 Mbps upload. after that Online chat support team said check my modem setting Ports:80, 123 and 443are close or open! (Are you serious?)

this item faulty why you guys not accepted and replacement?

I have been working online chat support since 4.30am now 08.10am I m still waiting on the phone to someone Help me!

I have been using Arlo last 4 years I bought new upgrade model but not working previous model was working perfectly fine!

anyone can help me how to connect this HUB?

[jguerdat]

What is the hub's LED showing? Must be blue to connect. Have you held the reset button for >10 seconds until the LED flashes amber and let it reboot to try again?