Video Issue with Arlo App

[Skyhawk19]

Arlo Community,

My Arlo Ultra has been working pretty good overall. However only on the app when I view the live stream I dont get the full picture (Screenshot attached) but a small fraction of the total view. If i view online i get the full picture, makes me think not an issue with the camera but the app. I have the latest firware for the hardware and the latest app as well for my iPhone

Has anyone else had this issue?

[steve_t · Accepted solution]

Can you disable the auto tracking and zoom and see if it still happens? Do you have activity zones set up?

[Skyhawk19]

I had activity zones off but turning off the auto tracking solved the issue! Thank you.

Seems like these two features are casuing a number of issues.