VMC 5040 records and shows purple

[t82inker]

My backdoor camera just started recording everything in purple.  I checked the wi-fi and it is very good.  I tried resetting it but is still records or shows a purple video in any mode.

[StephenB · Accepted solution]

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@t82inker wrote:

My backdoor camera just started recording everything in purple.  I checked the wi-fi and it is very good.  I tried resetting it but is still records or shows a purple video in any mode.

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This usually means the nightvision IR filter is stuck.  

Have you tried turning removing the battery for a few minutes and then reinserting it?

Is the camera still under warranty? 

[t82inker]

Its not under warranty, I checked,   I'll try the battery like you stated.

[StephenB]

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@t82inker wrote:

Its not under warranty, I checked,   I'll try the battery like you stated.

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Shaking the camera a bit might also release it.  Some folks have had success releasing the filter in older cameras with a magnet - somewhere buried in the forum there is a photo showing that. 

[t82inker]

The battery trick worked!  Thank you!