This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- « Previous
- Next »
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
There appears to have been a firmware update within the last 18ish hours that has once again taken my system offline. This is the third time in recent months that this has happened to me and it seems the only fix is a factory reset on both of my base stations and all 18 cameras. This is beyond annoying and I’m ready to toss the whole thing in the trash. I’m tired of going up and down ladders to each and every camera to do a reset because of some complete incompetence on the part of the arlo developers. Stop forcing updates that break systems. You’re obviously not checking to see if they work before pushing them out. You’ve already replaced a couple cameras because you bricked them with bad updates but they’re all getting close to being out of warranty and I’m guessing you won’t replace faulty products even though it’s because of issues you are causing with these updates.
Solved! Go to Solution.
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
James - arlo has to do better by their users. This is not OK. Al lot of us use these cameras to protect our homes and any downtime let alone days without a running system is not acceptable. There’s got to be a better way.
Really fed up and feel I’m spending too many hours on getting this right
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Dear James,
I have removed my SmartHub via the app. Did a factory reset(not actually doing factory reset when pressing pin in for more than 10 sec). Essentially now have a device that is in a continuous loop. The app will not rediscover the smartHub. I have tried your suggestions repeatedly with regard to firmware update but to no avail. I am experiencing the same issue as all the other community members. Note that my other hub is working fine with the latest update confirmed.
I can only assume that the latest firmware update has totally corrupted my SmartHub that is now stuck in a loop.
Have spent about 8 hours so far on trouble shooting, which for a premium product and price is totally unacceptable
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Agree, especially not for the price you pay for system. Finally got my base station working again after approx 10 attempted factory resets and endless reboots including the steps mentioned by James. Now redoing all my cameras. Should really be sending a bill to Arlo for time that I will never get back.
What would make sense would be to send a notification through the app, letting people know that a firmware update is coming/has occurred. A bit of communication will go a long way
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
All my Ultra cameras went to default as viewed on the App, the cameras went to zoom so were completely useless and wouldn't let me use local recording, had to change settings on all cameras from App, my one Arlo Pro camera connected to the VMB5000 now just shows grey, appalling update without any notice
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have factory reset, everything, changed locations where plugged in etc.
It’s been stuck on a reboot loop, Amber LED where my network switch lights work then amber/blue flash then blue but NO network activity on switch. Switch is a managed switch so I can tell there’s zero traffic when blue light is on. Just now I reset again and it’s just stuck on orange. I opened a case last night via chat and no one has gotten back to me a day later.
Anyone have a solution to this or do I just need a replacement sent to me?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Try removing it from the account, then reset the base via the pinhole and add it back.
If that fails, contact support: https://www.arlo.com/en-us/support/contact.aspx
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes forgot to put in that I have removed the SD card…
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes it has been removed from my account and hard reset via pinhole and removed SD card. This is all after that
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hard reset the hub, removed the cameras and re-added everything. Keep having to unplug and plug it to get live feed but no recording at all.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I encounter the same problem as well, but I never see there's any firmware update available. Current version for my VMB5000 is 1.16.1.3_510_1a608c1.
My location is in Hong Kong, could you please follow up ASAP as it is really annoying and frustrating to perform the factory reset day by day, time by time, again and again.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I can't even add the basestation again!!
Now it is just stuck on the Amber light no matter what I do, it is well and truly bricked from this latest update.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
what are their live chat hours? as it says connecting to agent but never does. I know their phone centre is 6am to 6pm Pacific time.....now 8pm there and I've had no reply from Arlo in almost 48 hours...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If you're still experiencing an issue after following the steps posted in the solution here, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I unfortunately have to report that this exact issue is happening again. It started yesterday again, the hub will go offline and the steady blue light will stay on the hub though and it won’t record any motion events during the offline time. I have no choice but to pull the power cord for the hub to hard boot it. Since while it’s offline the app can’t restart the hub.
can you please escalate and notify on your end please?
thank you!
jonathan
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Now just the issue with no local 4K with a premier plan!! See my other thread
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Does everyone with this issue need to log a case?! I have trouble just getting support to get back to me.
I currently have 2 issues. One is this one where nothing records and another where the battery doesn't charge past a couple of %
41710651 and 41710597 Nobody has contacted me about either.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- « Previous
- Next »
-
Accessing Local Storage
1 -
Arlo Mobile App
259 -
Arlo Pro 3
1 -
Arlo Smart
167 -
Arlo Ultra
9 -
Before You Buy
424 -
Features
271 -
Fehlerbehebung
1 -
Firmware Release Notes
39 -
Installation
295 -
Online and Mobile Apps
113 -
Service and Storage
110 -
Smart Subscription
3 -
Troubleshooting
1,774